Thank you for shopping at Edge Tech Scientific Pvt. Ltd. This Return & Refund Policy applies to purchases made directly from our website or through authorized distributors.
1. Returns
1.1. Eligibility: We accept returns of products within [number] days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. Return Process: To initiate a return, please contact our customer service team at [email address/phone number]. You will be provided with instructions on how to return the item.
1.3. Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
2. Refunds
2.1. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. Refund Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3. Exchanges
3.1. Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for assistance.
4. Exceptions
4.1. Non-Returnable Items: Certain items cannot be returned, including [list any specific items that are non-returnable].
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Edge Tech Scientific Pvt Ltd
Address: Unit No.302, 3rd Floor, LSC DDA Market E-Block, Vikas Puri, New Delhi-110018
Email: sales@edgetech.in
Phone number: +91-11-43215691
Please customize the above template with specific details relevant to Edge Tech Scientific Pvt. Ltd return and refund procedures, including the number of days allowed for returns, any specific non-returnable items, and contact information. It’s important to ensure clarity and transparency to enhance customer satisfaction and compliance with consumer protection laws.
